Showing posts with label marketing. Show all posts
Showing posts with label marketing. Show all posts

24 November 2013

Dutch Telcos Used Customer Metadata, Retained To Fight Terrorism, For Everyday Marketing Purposes

One of the ironies of European outrage over the global surveillance conducted by the NSA and GCHQ is that in the EU, communications metadata must be kept by law anyway, although not many people there realize it. That's a consequence of the Data Retention Directive, passed in 2006, which: 

On Techdirt.

07 October 2011

Microsoft's $844 Million Software Giveaway To Nonprofits: Pure Charity Or Cheap Marketing?

Microsoft has just released its 2011 Annual Financial Report. But alongside that document's dry facts about its $69.9 billion turnover, and the operating income of $27.2 billion, Dj Walker-Morgan pointed us to a more interesting publication, Microsoft's 2011 Citizenship Report

On Techdirt.

27 May 2011

Will Apple Redeem Piracy?

One of the central arguments I and others make is that piracy is actually *good* for media producers in all sorts of ways (there lots of links to examples in my submission to the Hargreaves enquiry.)

The content industry has simply refused to consider this possibility, because it would undermine all its arguments for harsher enforcement of copyright - even though it might help them to make more money (it seems that control is more important than cash...)

Against that background of pig-headed refusal to look at the objective facts, news of an imminent announcement by Apple of a cloud-based music service could be rather significant:

Apple no doubt has paid dearly for any cloud music licenses, and it's unclear how much of those costs it will eat or pass on to consumers. One possibility would be to bundle an iCloud digital locker into Apple's MobileMe online service, which currently costs $99 a year and synchronizes contacts, e-mail, Web bookmarks, and other user data across multiple devices. Users will be able to store their entire music collections in the cloud—even if they obtained some songs illegally. That would finally give the labels a way to claw out some money on pirated music.

I think this could be an important moment: it would suddenly give the recorded music industry an incentive to accept, if not actively encourage, piracy, because it would effectively be marketing for the new service (and for others that will doubtless come along based on the same idea.)

This, of course, is what some of us have been saying all along; but if it takes Apple to get this idea into the heads of the music industry, so be it. The main thing is that we need to move away from the current obsession with repressive "enforcement" measures that will cause huge collateral damage to freedom and society, as the chilling calls for a "civilised" (as in locked-down, monitored and corporatised) Net at the recent eG8 circus made only too clear.

Let's just hope that the labels don't manage to snatch defeat from the jaws of victory on *this* one, too....

Follow me @glynmoody on Twitter or identi.ca.

09 September 2008

Not So Much Jaunty, As Jarring...

As we approach the launch of Ubuntu 8.10, it's time to create space for future plans, and so I'm writing to introduce you to The Jaunty Jackalope.

Jaunty, the code name for what will most likely become Ubuntu 9.04, will be the focus of our efforts from November through to April next year. We will be gathering forces in Mountain View on 8th - 12th December to survey the upstream landscape and finalize Jaunty plans, enjoying the excellent hospitality of Google and Silicon Valley's abundance of talent and innovation. The Ubuntu Developer Summit is the social and strategic highlight of each release cycle and it would be a great pleasure to welcome you there. Jono Bacon has written up a http://www.jonobacon.org/?p=1278 guide to sponsorship for those who would have a substantial amount to offer at the Summit.

So far, so good.

The Warrior Rabbit is our talisman as we move into a year where we can reasonably expect Ubuntu to ship on several million devices, to consumers who can reasonably expect the software experience to be comparable to those of the traditional big OSV's - Microsoft and Apple. The bar is set very high, and we have been given the opportunity to leapover it. It's a once-in-a-lifetime chance to shine, and we want to make sure that the very best thinking across the whole open source ecosystem is reflected in Ubuntu, because many people will judge free software as a whole by what we do.

Whaaaat? "Once-in-a-lifetime chance to shine"? Do we really need this kind of breathless marketing hype?

Look, Ubuntu is, in my 'umble experience, great; it's going to get better, no doubt. But honestly, I don't think what it faces is a "once-in-a-lifetime chance to shine". Perhaps Mr Shuttleworth needs to go back to space to get a better grip on the bigger picture here....

04 June 2008

Harvesting the Wisdom of Crowds

Here's a clever idea: use customer reviews to fine-tune your product description. After all, reviews by their very nature tend to be brutally honest, so it's a great place to find out what customers really think. Moreover, you discover what they really like (great for copy) and dislike (better tell the development people....)

11 February 2008

OOoCon in China?

The OpenOffice.org Conference (OOoCon) is an

annual gathering is where representatives of all the community projects meet to celebrate and learn from the achievements of the past twelve months, and discuss how to meet the challenges of the next twelve.

Hardly stuff to get excited about, you might think, but apparently not:

I was only 50% out yesterday when I expected four bids to host the OpenOffice.org Annual Conference this year (OOoCon 2008). It’s felt like every time I looked in my inbox today, there was another entry waiting. With an hour to go before the final deadline of midnight UTC, I’m heading off to bed with a total of six bids received:

* Amsterdam, The Netherlands
* Beijing, China
* Bratislava, Slovakia
* Budapest, Hungary
* Dundalk, Ireland
* Orvieto, Italy

Spot the odd one out. The appearance of Beijing is particularly interesting, because it's still not really clear how well open source is doing in China. Maybe this is a hint that there's more interest than you might think.

23 November 2007

Openness: Purity of Essence

I wrote a piece for Linux Journal recently warning that Microsoft was beginning to hijack the meaning of the phrase "open source". But the problem is much bigger than this: the other opens face similar pressures, as Peter Murray-Rust notes.

In some ways it's even more serious for fledgling movements like open access and open data: there, the real meaning has barely been established, and so defending it is harder than for open source, which has had a well-defined definition for some time. Given the importance of labels, this is a matter that needs to be addressed with some urgency before "open access" and "open data" become little more than bland marketing terms.

05 November 2007

A Passionate Plea Against Patents

One of the winners of the the 2007 essay contest on "Equitable access: research challenges for health in developing countries" is the following passionate diatribe against the murderous inequity of patents:

The usual, if untenable, reason for granting patent monopolies is that excess revenue is spent on research for new drugs and that this stimulates further research and leads to more innovations. On the contrary, there is hardly any pharmaceutical company that spends more than 15% of its annual revenue on research. The rest goes to other things: advertising, marketing, lobbying, etc. Their research on diseases found in developing countries has always been insufficient. New drugs for the treatment of tropical diseases are rare and far between, and are often not the result of pharmaceutical industry research. Research is expensive and requires lots of money, no doubt. It takes resources to generate innovation. However, maintaining pharmaceutical patents is even more expensive. Like Belding Scribner’s shunt, innovation must address needs and reach the people who have those needs; otherwise it is not innovation.

What we need is a paradigm shift, a new way of organizing, promoting and financing research and innovation, one that would ensure an intercontinental balance of interests and research priorities.

(Via Open Access News.)

11 October 2007

Cielo!

Or rather, Madonna! - another one:

Pop star Madonna is close to leaving her long-time Warner Bros. Records label for a wide-ranging $US120 million (A$134 million) deal with concert promotion firm Live Nation, a source familiar with the talks said on Wednesday.

The story was first reported on the Wall Street Journal's website, which said Madonna would receive a mix of cash and stock in exchange for allowing Live Nation to distribute three studio albums, promote concert tours, sell merchandise and license her name.

Such a deal is virtually unprecedented, but may become more common as struggling record labels and other players in the music industry seek to shore up revenues by going into business with musical acts, rather than just taking fees for selling their albums or concert tickets.

OK, so no mention of music being given away, but the other key elements are there: concert tours, merchandise and licensing. Bye-bye music industry. (Via TechCrunch.)

01 October 2007

It's Up to Us

Radiohead has a new album that you can download - and choose how much you pay. Alternatively, it has a CD version, two vinyl records, an enhanced CD, artwork, photos and lyrics, all supplied in a hardback book and slipcase for £40. Oh, and you get the download thrown in for free.

In other words, as I've said many times before, the digital is the marketing for the analogue, which is where you make your money (since it's currently hard to make perfect copies of analogue goods).

This is the future - it's just unevenly distributed. Let's hope people support this move and that the future spreads.

18 July 2007

More Parallel Universes

Some while back I wrote a piece called "Parallel Universes" looking at the surprising similarities between the world of open source and open access. So I was interested to see that there's trouble 't mill over the use and misuse of the term "open access":

I don't know and I don't care what [Nature editor] Maxine means by "open" or "free". I care what the BBB [Budapest-Bethesda-Berlin] Declarations mean. Peter is not defining terms however he likes; he is working with published, widely accepted definitions. He is well within his rights to expect that other people will indeed use the same definitions: that is, after all, the point of having developed and published them. Nature does NOT have "many open access projects and products", it has one (barely) OA journal and the excellent Precedings, together with a number of commendable free-to-read initiatives (blogs, Nature Network, the various free-to-read web special collections, etc). "Open Access" is not a fuzzy buzzword that Maxine is free to define as she sees fit, and if she is going to start abusing it as marketing for Nature then she most certainly does need telling off.

Which is all rather similar to a discussion taking place in the computer world about who has the right to call themselves "open source".

10 July 2007

The Right Way to Write Online

A great piece by Web usability guru Jakob Nielsen called "Write articles, not blog postings." It's extremely long and detailed - including Monte Carlo simulations - which in a sense is a proof of its own thesis: that experts are better off writing long, detailed features than joining in the mosh pit of the blogosphere.

I don't disagree with analysis, although personally I use blogging in quite a different way - part notebook, part marketing.

Also, am I the only person who finds it slightly ironic that Nielsen's own Web site looks, well, you know, ever-so slightly clunky?

17 April 2007

Open Source Demand Generation

Is there nothing that free software can't do?:

LoopFuse is the enterprise-grade open source alternative to demand generation, offering marketing and sales organizations the ability to generate leads from their website, lead nurturing capabilities, and full CRM integration with most major vendors. LoopFuse also offers the capability to measure ROI within marketing and sales department initiatives.

Because LoopFuse is built on best-of-breed open source technologies, scalability and reliability are assured. Leveraging the open source community also allows us to have much lower costs than our competitors and faster-paced innovation, which our customers and partners ultimately benefit from.

27 February 2007

The Enclosure of the Starbucks Experience

Here's an insightful piece:

Let’s face it: a brand is all about creating a monoculture. It is all about efficiencies, bureaucratization of process, and the marketing of a single cultural image. It is all about carefully crafting an experience and then monetizing it. The commodification of experience is the polar opposite of what a commons offers. In this case, the market is trying to replicate that which only the commons can truly generate.

As more and more companies seek to emulate Starbucks, and to tap into the power of the commons, this paradox is one that will increasingly crop up. It hints, perhaps, that the commons simply does not scale.

22 February 2006

10 Things to Build a Blog Readership

1: A clear idea of what you are trying to do

If you want to get and keep an audience for a blog, you need to have a clear idea about a couple of things: what you are writing about, and who for. The word “blog” may derive from “web log”, but if all you do is write a kind of haphazard online diary, only your mother will read it. Don't be fooled by the top bloggers: even though they often seem to be jotting down random thoughts about their day, there is terrific method in their madness – which is why they are top bloggers. Even if they don't articulate it, there is usually a strong underlying theme to their posts. Until you become an A-list blogger, and can do it reflexively, you need to think about what you are trying to say, and to whom, all the time.

2: Strong, interesting and consistent opinions

Having a clear idea of what you are trying to do is not enough: unless you have something interesting to contribute on the subject, people who visit your blog once will not return. The good news is that it doesn't really matter what your opinions are, provided they are strong, well-expressed – and consistent. People like to have a mental image of what a blog is doing, and where it fits in the blogosphere: once you've established a certain tone or approach, don't keeping changing it. It will only confuse your readers, who will get annoyed and move on.

3: The ability to think fast

This is related to the previous point. You not only need strong opinions, you need to be able to form them quickly. Blogs are not the right medium if you want to ruminate deeply about something and then post a 10,000 word essay some months later: time is of the essence (the “log” bit in web log). You need to be able to form snap judgements - but sensible snap judgements, and consistent with your previous posts. Although not crucial, it also helps if you can type fast: the sooner you get your opinion out there, the more likely it is to be a fresh viewpoint for your potential audience.

4: A self-critical attitude

So you've had an idea and typed it up: don't press the Publish button just yet. First of all, read through what you've written: check whether it's clear, and whether you could improve it. In particular, cut out anything unnecessary. People tend to skim through blogs, so you've got to make it as quick to read as possible. Once you've checked the whole thing (good grammar and correct spelling are not obligatory – blogs are informal, after all – but they do make it easier for visitors) ask yourself one final question: is it worth posting this? One of the hardest things to learn when blogging is the discipline of deleting sub-standard posts. A weak post leaves a bad impression, and lowers someone's opinion of the whole blog. If in any doubt, scrub the post and write another one.

5: Marketing skills

Once you've posted something you're happy with, you need to let the world know. One common misconception among fledgling bloggers is that quality will out – that the world will somehow guess you've written some deeply witty/profound/amazing post and rush to read it. It doesn't work like that. Instead, you need to get out there and sell your story. The first thing to do is to make sure that all the blog search engines know about your posting (an easy way to do this is to sign up with Ping-o-matic). Then you need to start posting on other people's blogs to drive some traffic back to yours.

There are two ways to do this. One is to post on anything about which you have an opinion: most blogs let you include your main blog address as a matter of course. The other is to include in your comment a direct link to one of your posts – only do this if your post is strictly relevant to what you are commenting on. One technique is to use a blog search engine like Technorati to find other blogs that are writing about the subject matter of your post: then visit them to see if you can make a sensible comment with a link back to your own blog. However, use this approach sparingly or your comments may simply not be posted.

6: Self-confidence

Even if you've left plenty of hints around the blogosphere that you've just put up an interesting post, you may well find that there's little activity on your blog. Relatively few people leave comments on blogs (and many of those are just publicising their own postings), so the absence of comments doesn't mean that nobody's visited (see below for a good way of tracking all visitors). But you musn't give up: around 50% of all new bloggers throw in the towel within three months of starting, so if you can last longer than this you're already ahead of the field. Moreover, the longer you keep going, the more posts there will be on your site, and the more interesting material for anyone when they do visit. Rather than viewing all the unvisited posts as waste of effort, consider them as an investment for the future.

7: Thick skin/Self-restraint

After you've waited what can seem an age to get a few comments on your posts, you may be disappointed to find that some of them are, shall we say, less than complimentary. It is a sad fact that among those most likely to take the time and trouble to write a comment on your posts are people who feel strongly that you are a complete idiot. Assuming their post is not libellous or obscene (in which case, just delete it) the best thing to do is to reply as sensibly as possible. Do not return in kind, do not retaliate, do not mock: if you descend to their level, you just look as stupid as them. If, on the other hand, you are seen to be responding in a mature and intelligent fashion, visitors will value your blog all the more highly because they will attribute those same characteristics to the rest of your site.

8: Stamina

If you are serious about blogging, you are making a major, long-term commitment. At the beginning, you will need stamina (as well as the self-confidence mentioned above) to keep churning out posts even though few seem to be reading them. But it's even worse, later on, as you gradually gain a readership. Because now there is an implicit contract between you and your visitors: they will keep reading you, and give some of their valuable time and attention if – and it's a big “if” – you continue to post. This doesn't mean every day without fail – though that would be ideal – but it does mean several posts a week, every week. Above all, you need to establish a rhythm that visitors can depend on.

9: Humility

One of the most daunting aspects of blogging is that whatever rank you achieve on Technorati or elsewhere, you are only as good as your future posts: if you begin to post less, or start skimping in your posts, you will inevitably lose the readership you have built up so laboriously. This is obviously related to the last point: you will need stamina to keep any position you have earned. But another danger is that as you rise through the blogging ranks you might start to believe in your own importance: after all, the A-list bloggers do indeed wield great power. But that power comes from the readers, and as soon as arrogance starts to creep into posts, that audience will diminish, and with it the power. It is noticeable how humble many of the top bloggers are towards their audience, constantly thanking them for their attention and loyalty.

10: A day job

Don't delude yourself: you will never make enough money from your blog to give up the day job. Just look at the A-list: almost all of them do something else as well as blog (though quite how they find the time is one of the blogosphere's great mysteries). By all means use Google's AdSense on your site – its online Reports are invaluable, because they give an up-to-the-minute figure for the number of visitors your site has had each day. But as these will show, the sad fact is you are only likely to get one click-through per thousand visitors: even with valuable keywords paying up to a dollar a time, you will need absolutely vast traffic to make a living from this.

Blogging won't ever be your main job, but it might well help you get a better one. The thing to remember about blogs is that they are a great way of marketing yourself to the world – especially the parts you never knew might be interested. This is something else that you need to keep in mind when you write your blog: the fact that at any moment a future employer may be reading it.

(These comments are based on twenty-five years of journalism, including fifteen covering the Net, colliding with a few months of active blogging. Obviously, they are very early thoughts on the matter, based on limited experience. I'd be interested in the views of other people - especially those with more blogging under their belt - on what are the things you need to build up an audience for your blog.)